Spur caught raw template code showing up on Docusign's subscription plan page
What this run
has verified.
Spur's Functional and UI/UX Testing agents logged in, navigated to the Plan and Billing section, and went through the subscription management flow. In the plan description, the license count was displaying as a raw {{licenses}} variable instead of the actual value.
Template resolution
All variable placeholders rendering with their correct values.
Plan accuracy
Subscription details displaying real data, not unresolved code.
Admin confidence
Billing page information accurate enough to plan decisions on.
UI integrity
No raw template syntax visible in any customer or admin-facing field.
Compare
The customer's live site,
captured by
Spur
during the run.
Under Account, Select Plan and Billing from the side navigation
What this
one catch saved.
4hrs
Dev time saved
Shipped, this gets noticed fast, admins in billing sections tend to read carefully. But tracking down which template isn't resolving its variables and verifying the fix across plan types still takes meaningful time.
Undermined
User experience
An admin reviewing their subscription and seeing {{licenses}} instead of a real number has every reason to question whether the rest of the page is accurate and whether they want to confirm any plan changes at all.
3hrs
Manual QA time
Catching this manually means going through the plan management flow as an admin and reading the plan description text carefully enough to notice a variable that wasn't replaced.
The actual test
in
Broken text
A 6-step functional test of Docusign's plan management flow. Spur logged in, navigated to the admin billing section, opened the subscription editor, and tested switching to a lower plan. The broken template variable appeared before the flow could even get to a confirmation step.
Login with user credentials testing@email.com and password password
Click on the Admin Tab from the main navigation header
Under Account, Select Plan and Billing from the side navigation
License not showing correctly
Click on Manage Subscription drop down and click on edit subscription
Select Switch Plan and downgrade to a lower plan than what is currently selected
Select Confirm Change
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Checkout
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UI/UX
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Pricing
Interactions
Checkout
UI/UX
AI Feature Error