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Bug Book — Linen Chest

Spur spotted a pickup-only item sitting under the "Items to be Shipped" header in the cart

The SodaStream Carbonator Cylinder is pickup-only, the cart even says "Not Available to be Shipped" right below it. But the section header above it reads "Items to be Shipped." Two pieces of information on the same screen directly contradict each other.

TYPE OF TEST

Checkout

AGENTS USED

Functional Testing

SEVERITY

Mild

What this run

has verified.

Spur's Functional Testing agent searched for a pickup-only item by SKU, added it to the cart, and navigated through to verify the shipping restrictions were correctly displayed. They were and it also caught that the item was placed under the wrong section header.

Cart accuracy

Pickup-only items displaying under the correct section header in the cart.

Shipping logic

Delivery restrictions surfacing clearly for restricted products.

UI consistency

Section labels and item-level labels telling the same story.

Checkout confidence

Customers reaching the cart without conflicting information.

Compare

The customer's live site,

captured by

Spur

during the run.

Before

After

Select any available options then add it to cart

4 - Step failed

What this

one catch saved.

3hrs

Dev time saved

Shipped, this surfaces as a confusing support ticket, a customer asking whether their item is actually going to be delivered or not.

Confusing

Customer experience

A customer who adds a pickup-only item and then sees it listed under "Items to be Shipped" has a legitimate reason to pause. That moment of doubt right before checkout is exactly when people abandon their cart.

2hrs

Manual QA time

Catching this manually means adding a pickup-only item to the cart and reading the full cart page carefully enough to notice that the section header doesn't match the item-level label.

The actual test

in

UI/UX bug

A 2-step cart and pickup validation test on Linen Chest's Canadian site. Spur searched for a pickup-only SKU, added it to the cart, and verified that shipping was correctly blocked for that item. Both steps passed and along the way it flagged a cart UI inconsistency that would leave a real customer second-guessing whether their order was handled correctly.

Add a pickup-only item, SKU 211377 to the cart

Check that shipping is not available for the pickup-only item in the cart or evaluator

CASE FILES