Bug Book — Skims

Spur found a broken Best Sellers link sending Skims shoppers to a 404 page

The Best Sellers link sitting right in the header navigation, one of the most-clicked spots on any e-commerce site, was leading customers straight to a dead end. Anyone who tapped it got a page that doesn't exist.
TYPE OF TEST
Interactions
SEVERITY
Critical

What this run

has verified.

Spur's Exploratory agent went through every link in Skims' header navigation one by one, clicking each and checking where it landed. The Best Sellers link returned a 404.

Link integrity

Every header navigation link resolving to a valid, live page.

Navigation reliability

Shoppers landing where the nav promises to take them.

Session continuity

A header click that starts a shopping session, not ends one.

Crawl health

Key site links returning correctly, not dead ends.

Compare

The customer's live site,

captured by

Spur

during the run.

Before

After

Hover over every link on the header and navigate to the individual pages

1 - Step failed

What this

one catch saved.

3hrs

Dev time saved

Shipped, someone has to notice it (usually from a customer complaint), file a ticket, track down whether it's a bad URL, a deleted page, or a redirect that got missed, then verify the fix.

$400K+

Lost potential revenue

Best Sellers is where high-intent browsers go. Every session that hit this link during the window was interrupted before it even started.

2hrs

Manual QA time

Catching this manually means clicking through every nav link across the site and checking it resolves correctly, the kind of check that's quick in isolation but easy to skip when you're focused on the checkout flow.

The actual test

in

Broken link

A single-step navigation audit across Skims' header links. Spur hovered and clicked through every item in the nav, flagging anything that didn't land on a valid page. One link failed, the one most likely to catch a browsing customer at the top of their session.

Hover over every link on the header and navigate to the individual pages clicking on the links. Perform this step until all the links are navigated to. Flag and discrepancies as warnings and do not fail the test.

Nav link sending to a 404 page

CASE FILES

More bugs, same playbook.

Checkout

Mild
Spur spotted a pickup-only item sitting under the "Items to be Shipped" header in the cart

UI/UX

Mild
Spur flagged three subtle issues on Parade Float Supplies' product pages

Checkout

Critical
Spur caught Anolon's Add to Cart button blocking every purchase

Pricing

Medium
Spur caught Murad's price sorting using original prices instead of actual sale prices

Interactions

Critical
Spur found a broken Best Sellers link sending Skims shoppers to a 404 page

Checkout

Critical
Spur caught Wander's checkout showing guests $250 less than the actual booking total

UI/UX

High
Spur caught raw template code showing up on Docusign's subscription plan page

AI Feature Error

High
Spur found a search engine serving cleaning kits when customers looked for gaming consoles