Spur caught Pelago's rewards app showing members double their actual redemption limit
What this run
has verified.
Spur's Exploratory agent logged into the Pelago Health mobile app as a Tobacco Member, navigated to the rewards tab, and checked the displayed annual redemption limit against the expected value. It was double what it should be, a backend configuration mismatch that the dollar conversion math couldn't hide.
Data accuracy
The annual redemption limit displaying the correct configured value.
Member trust
Rewards information matching what members can actually redeem.
Configuration integrity
Backend values reflecting correctly in the app UI.
Loyalty experience
Members planning redemptions based on accurate point limits.
Compare
The customer's live site,
captured by
Spur
during the run.
Verify the annual redemption limit
What this
one catch saved.
5hrs
Dev time saved
Shipped, this one is likely to surface through support tickets from members who hit the real limit and feel misled. Tracing it back to a backend configuration mismatch and verifying the fix takes time to do properly.
Misled
Users
A member who plans their redemptions around a $400 limit and later discovers it's actually $200 doesn't just feel confused, they feel cheated. That's a loyalty problem, not just a display bug.
3hrs
Manual QA time
Catching this manually means logging in as a Tobacco Member specifically, navigating to the rewards tab, and knowing the correct limit well enough to recognise that 40,000 points is wrong, not just that a number is there.
The actual test
in
Incorrect values
A 5-step exploratory test of the Pelago Health rewards flow on Android. Spur logged in, dismissed notification prompts, confirmed the home tab loaded, navigated to rewards, and verified the annual redemption limit matched the configured value. Four steps passed, the one that checked the actual number didn't.
Log in as an existing member (The get started link is for registration, not log in so ignore that) with the following credentials [Email: qatest@healthcompany.com] and [Password: password]
Accept any pop ups asking to enable notifications if they appear
Verify That you are on the home tab
Navigate to the rewards tab
Verify That the annual redemption limit is [Redemption_points_limit: 20000] points and that the dollar limit is the points limit divided by 100
Redemption limit is 2x higher
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Checkout
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UI/UX
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Pricing
Interactions
Checkout
UI/UX
AI Feature Error