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Bug Book — Rockefeller Center

Spur found that clicking Afternoon the ticket booking kept showing morning times

A visitor trying to book an afternoon slot at Top of the Rock clicked the Afternoon tab and nothing changed. The time selector stayed stuck on morning slots, making it impossible to book one of the most in-demand windows of the day.

TYPE OF TEST

Checkout Interactions

AGENTS USED

AI Feature Testing

SEVERITY

High

What this run

has verified.

Spur's AI Feature Testing agent ran through Rockefeller Center's full ticket purchase flow, selected ticket quantities, picked a date, and tested each time-of-day tab. When it clicked Afternoon, the time slots didn't update, morning times stayed on screen.

Filter functionality

Time-of-day tabs updating the available slot display on click.

Booking accuracy

The correct time slots appearing for each selected period.

UI state management

Tab interactions triggering the expected content refresh.

Purchase flow

Visitors able to select their preferred time and proceed to checkout.

Compare

The customer's live site,

captured by

Spur

during the run.

Before

After

Select the afternoon tab, select a random time

13 - Step failed

What this

one catch saved.

6hrs

Dev time saved

Shipped, this is a JavaScript event handling issue that requires a dev to reproduce the specific tab interaction, trace why the state isn't refreshing on click, and confirm the fix works.

$400K+

Potential revenue lost

Afternoon is one of the busiest booking windows for Top of the Rock. Every visitor who hit this bug and couldn't select a time either booked a less preferred slot or dropped off entirely.

4hrs

Manual QA time

Catching this manually means going through the full ticket purchase flow, selecting a date, and specifically testing each time-of-day tab to verify the slots update.

The actual test

in

Incorrect values

A 19-step end-to-end purchase flow on Rockefeller Center's ticketing site. Spur selected ticket types, navigated the calendar, tested morning, afternoon, and evening time slots, then proceeded through a full checkout including payment details and order confirmation. It cleared 12 steps before hitting the broken afternoon tab.

Close any privacy policy or other popups that are on the homepage

Click buy tickets

If top of the rocks is not selected on the left, select it

Select buy tickets for general admission

Select a random amount of each type of ticket (adult, child, senior) up to 5 each

Ensure that the price displayed changes with each change of ticket amounts

Press continue

Close out of any popup requests to upgrade

Scroll down to the calendar, select a random calendar date

Move forward 1 month on the calendar, select another random date

Wait for the time slots to load

Select a random morning timeslot

Select the afternoon tab, make sure the table slides down to afternoon times, select a random afternoon time-slot

Not showing any afternoon times

Move to the eveneing tab, make sure the table slides down to afternoon times, select a random evening time-slot

Press checkout on the mini cart

Enter first name:"roman", last name "testing", email "roman@bighuman.com", mobile number "123456789", credit card number "4111111111111111", exp date:any date in future, security code "333", billing address "89 Main Street", city "New York", state "NY",zip code "89000", country "United States"

Accept terms and conditions

Click on confirm order, wait for the app

Confirm an order confirmation page

CASE FILES