Checkout button leads to error page
Type of Test
Checkout
UX/UI
Agents used
Bug Impact Potential
CRITICAL - Complete checkout flow regression. The checkout button triggers an error page instead of proceeding to checkout, completely blocking all purchases on the site. This is a showstopper bug that prevents any revenue generation and requires immediate attention. Affects all customers attempting to purchase the Pod 5 Core Queen mattress ($3,148 product).
Step the Agent Failed on:
- 1.7 Clicked checkout button
Metrics Achieved
Spur was responsible for:
Checkout completion rate, conversion rate, revenue
End-to-end checkout Flow
Full Test That Was Run:
Clicking the Checkout button on the product page (Pod 5 Core Queen mattress, $3,148) results in an error page displaying "Oops, something unexpected happened!" instead of navigating to the checkout flow. Expected behavior: Should proceed to checkout page with shipping/billing information form. Actual behavior: Error page appears, blocking the purchase flow entirely.
Clicking the Checkout button on the product page (Pod 5 Core Queen mattress, $3,148) results in an error page displaying "Oops, something unexpected happened!" instead of navigating to the checkout flow. Expected behavior: Should proceed to checkout page with shipping/billing information form. Actual behavior: Error page appears, blocking the purchase flow entirely.
- 1 Navigate through the site, with the intention of purchasing an item. Stop before you are prompted for a credit card
- 2 Spur's Actions:
1.1 Clicked close modal button
1.2 Clicked accept cookies button
1.3 Clicked shop the sale button
1.4 Scrolled down 544 pixels
1.5 Clicked checkout button
1.6 Clicked queen size option text
1.7 Clicked checkout button (Failed at this step)
Bug Book
These are production bugs found for our actual customers
Search results for “gaming console” show accessories instead of consoles
Multiple UI/UX inconsistencies on international pricing page
AI chat responds in English instead of French
“Best Sellers” link in header leads to a 404 page
Checkout shows incorrect price or currency for Germany shoppers
French (Belgium) users see incorrect language during checkout
.avif)
Chat responses fail during long conversations
Liked Item Missing From Favorites
Meal selection page stuck loading
Delivery date is not displayed correctly
Subscription plan displays raw template text
Rewards page shows incorrect annual redemption limit
Platform: Native Mobile App (Android)
Device: Pixel 4a
Android Version: 35
User Type: Tobacco Member
Test Result: Failed at step 5 - Points display configuration error
Afternoon time slots don’t appear when selected
Platform: Web Browser
Website: Rockefeller Center
Test Type: E2E Purchase Flow
Total cost shown is wrong at checkout
Checkout button leads to error page
Checkout completion rate, conversion rate, revenue
Checkout total is higher than expected
Revenue accuracy, pricing accuracy, discount validation, checkout conversion rate
Reviews reference a different item (dress) on shorts page
- Prevented over $400k in lost sales
- Saved 21 hours in dev time on the bug
- Automated 21 hours in dev time on the bug
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